ORDER PROCESSING 

 

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 12 business days after the order is placed.

Shipping time: When the product is shipped, you will immediately receive a tracking number from the shipping company, the tracking number will be active after the package is picked up for delivery. This will let you know where the goods are and how long it will take. Items usually take between 14 and 20 business days to arrive at their destination but can take longer from time to time during Covid-19 regulations.

 

SHIPPING AND HANDLING DETAILS

We are honored to bring great value and service to our customers, our partner shipping companies include EMS, USPS, DHL, UPS, FedEx, and other specialty logistics lines.

 

ESTIMATED SHIPPING TIME BASED ON RECENT DELIVERIES

*Shipping time varies by location, these shall not be seen as a guaranteed delivery timeframe. We do our best to ensure the shipping process works as smoothly as possible. But in case of late delivery, please noted we do not issue a refund.

 

Shipping Address -The shipping address will be taken from your order details. The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.

 

Kind Note:

During public holidays (Monday to Friday are working days), shipping time may be affected because express companies will restrict operations during this period. Although unfortunately, this is beyond our control, we will do our best to improve this issue.

 

TAXES & DUTIES

It's possible that in some cases, your order may be subject to taxes. But as we have no control over these charges, we can’t tell you what the cost might be; customs policies vary widely from country to country. If you're not sure, please check your home country's import tax policies. Our shipping covers fees that are delivered to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. 

 

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT".

For some shipping companies, it takes 4-7 business days for the tracking information to update on the system. If the tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the update of the tracking website.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Thank you for trusting our business! If there are any problems with your order, you can submit a trouble ticket to our support center by mail at bruce663@foxmail.com for further assistance. Our dedicated customer service team will contact you ASAP.